If you are getting a PSN message and your PS4 console crashed, then you are not alone.
Some of the Playstation PS4 users have reported that their PlayStation console were crashing by receiving PSN text messages where an unrecognized special character effectively bricks their consoles and making them crash and leaving them unable to start properly.
Some of the users said that, a reset factory of the device might be erased the message and fix the problem, but other said, it didn’t work and suggested deleting the message from PlayStation mobile app, or logging into the account from an browser.
PS4 started the discussion in the Reddit and giving Warning to its Users.
There is a new glitch that basically bricks your console and forces you to factory reset it. Even deleting the message from the mobile app doesn't work. It happened to me during Rainbow Six: Siege. A player from the other team used a dummy account to send the message and crashed my entire team. We all have had to factory reset. Only one of our guys wasn't affected and he has his messages private. Do this ASAP to prevent this from happening to you.
Playstation should have work on update on their system software to resolve the issue.
How To Secure your PlayStation?
Change the setting through PlayStation PS4
- Go To PlayStation 4 settings Menu
- Choose Account Management
- Cick Privacy Settings and then personal info
- Messaging- Select option for Messages
- Edit it to ‘Friends Only’ (If you trust them) or “No one”
Change the Playstation Ps4 setting remotely as follow-
Open your PlayStation App or download it from Google play store for Android device or iOS app store for Apple devices.
- Sign in your PlayStation account, tap the PS button,
- Go to Settings (in top row, scroll right),
- Tap Privacy settings, tap personal info
- Messaging, re-sign in,
- tap the Edit button next to messages and
- Select Friends Only or No one.
- Tap on Save.
Previously the same, iOS devices and WhatsApp were crashed due to special characters.
We have reached out to PlayStation through Twitter, waiting of their reply. We will update you soon.